Shipping and Returns
Shipping is FREE!! No matter if it comes from Florida, California, Iowa or Italy and no matter if you spend $20 or $500 as there are no restrictions or minimums.
Our number one goal is to bring items to this site that are made here in the United States. However some specialty items might come to you from different locations such as Italy, Turkey, Europe. If you order multiple items, you will more than likely see different carriers, processing and shipment times. Each item clearly states the processing time needed to get your item out for delivery as well as how many days needed to deliver. So be sure to make a point of reading those statements.
Processing Time: is the average time it takes for the item to be ready for shipping. Every item lists average business days needed.
Delivery Time: Starts after it has been processed and can vary from 2 to 20 days depending on your location and where the shipment is coming from. Right now, we are shipping to mainland US ONLY. We do not ship Internationally or to Alaska, Hawaii or Canada. No deliveries to APO or PO boxes unless allowed by the manufacturer.
Damaged Box Upon delivery: If your package (shipping box) is damaged to the point you're not sure if the item(s) inside are damaged, do not accept delivery and let us know within 24 hours that the shipment was declined due to severe outside box damage. YOU MUST TAKE A PHOTO OF THE DAMAGE and send THE PICTURE to us. We will contact supplier and get you a new item. Email Here
Return & Exchange Policy
RETURNS: It's easy... Our goal is to keep our customers happy in as much as we can. We are not Amazon nor a major retailer. We're a small company but we want to make sure of one thing... We will help you with a return if you ever receive an item that is 'not as described'.
Here are the limitations on this policy.
*Personalized/Sale or Clearance items/Bundled Offers/Hand-Made/Cosmetics and makeup tools/Shape Wear/Event/
Evening Category are ALL final sales and cannot be returned or exchanged. Exception: If we or the supplier are at
fault sending the wrong color or size, or typo error.
*Damaged items not refundable. We are not responsible for damages. Do not accept damaged boxes if you feel the item
inside is damaged. Take photos of the box to send to us. We will notify the supplier.
* Read one of our reviews to understand our 'not as described' refund. GO HERE
*If you did not get ElaneaJade Designs approval for return/exchange in writing (email) and within the
deadline before returning, refund/exchanges are voided. Approval code must be sent in shipment.
*Returned items must have tags still attached, not used or worn and be returned in original product packaging
*Returned items must be in new condition and have no visible signs of wear or use
*Returned items must be approved in writing via email.
Lost or stolen packages
We are not responsible for lost or stolen packages. Please see carrier to file claim.
Buyer pays any return shipping costs to the supplier and any new shipping fees if there is an exchange and all returned packages must be sent with a tracking number.
Any return/exchange must be completed within 10 days of the initial date of delivery.
Here is what you do.
Email us! HERE on the day of delivery. Tell us what is wrong, send photo(s) and if eligible, you’ll receive an approval code to send along with the product you want to ship. If the item is damaged, contact the carrier to file a claim.
Once approved you'll be given the appropriate address for the return.
Shipping Fees buyer pays: Any shipping fee associated with a return/exchange. NOTE: For the most part, items must be sent back to the Supplier.
Reimbursements: Our number one goal is to make our customers happy so we will take the appropriate steps to get any approved refunds to you as quickly as possible. For any approved ElaneaJade and Kristen's products, your refund will come to you within 10 days or less. For all other items, we work with suppliers so it can take 30 to 45 days for us to get this to you.
If you decide you want to cancel your order completely, email us within 1 hour of placing your order and if we can, we will stop the process and refund any money you have paid as quickly as possible. Once you receive your tracking number, it’s shipped and passed the deadline. NOTE: Special Orders and Personalized items cannot be canceled.
Holidays, inclement weather , Covid19 and 'political' issues can slow up delivery times.
We provide tracking information for each item shipped. You will be notified of your tracking number(s) once your order is on it's way.
For any questions just drop us a line HERE
FOR OUR CUSTOMERS
We periodically purchase products from our suppliers to provide reviews not only of the products, but shipping times, packaging and over-all view points. This process helps us to know that we are bringing you quality products from the best companies. If an item doesn't pass the test we either remove it from the line, or if the item would be better used in another manner, we'll keep it but explain what we found. That way you can make your own mind up whether or not to buy. Here's an example of one of our Evening Gowns.